Below's a Recent Basic Collection Of Frequently Asked Questions
If You Have Any Other Question Asides Stated Below, Kindly Contact Us
Frequently Asked Questions
Are you a supplier?
Yes, we are a distributor and supplier of used products. We not only sell more models of portable machines, but also independent research and development of high-quality equipment. More services to many agents, retailers and wholesalers.
What countries do you deliver to?
We deliver machineries and accessories globally.
How do i place order on the website?
We will make quotation after you send your purchase plan (including product name, model and quantity). If you agree with the quotation, please send your company name, address and telephone for goods delivery. We will make proforma invoice and inform you payment way. Goods will be prepared and sent after payment is received. Goods delivery details will also be informed accordingly.
How long can I receive the product once I paid??
Processing time: 2-7 working days. But we will try our best to prepare the item ASAP once you place the order. Shipping time: 20-30 days. The delivery time varies with shipping method. For example: usually, DHL takes 15-30 working days, while EMS takes 20-30 days. (We do not rule out the delay caused by the weather, accidents, etc. Thank you for understanding.).
What payment mode is acceptable on Star Construction?
Mostly, payment should be completed by bank transferred T/T 100% in advance. Western Union and Money Gram are also acceptable. USD, RMB and EURO are acceptable.
What about the warranty period and after-sale service?
For most products, we provide one year warranty period. If you have problem in using, you can describe the problem details, we will ask technician to give you solution. Free spare parts can be provided if necessary.
Can you make certificate of origin (C/O)?
Yes. Certificate of origin is applied when goods are sent.
Do you have CE for your products?
Yes, we have CE. Our products are exported a lot to USA and EU countries successfully.
Do you offer OEM service?
Yes, we can supply OEM service, specific details, we can discuss further.